Welcome to Kotak Bazaar. We want you to be completely satisfied with your purchase. This Return and Refund Policy outlines the guidelines, timelines, and conditions for returns, exchanges, and refunds for fashion items purchased on our website.
1. Return Window
Customers can request a return or exchange within 7 days from the date of order delivery.
Return requests submitted after 7 days of delivery will not be eligible for a refund or replacement.
2. Eligibility Criteria for Returns
To be eligible for a return, the item must meet the following criteria:
The item must be unused, unwashed, unworn, and in the same condition as received.
Items must be in their original packaging with all original brand tags, labels, and accessories attached.
Proof of purchase (Order ID / Tax Invoice) is mandatory for processing returns.
Non-Returnable Items:
Innerwear, lingerie, sleepwear, and socks (due to hygiene reasons).
Items marked under clearance or end-of-season sales (unless received damaged or defective).
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product/size, please inform us within 48 hours of delivery.
Photos/videos showing the defect or wrong item alongside the product tags must be submitted with the return request.
For defective or incorrect orders, we will cover the return shipping cost and provide a replacement or full refund.
4. Return Shipping Methods & Charges
Reverse Pickup: We offer free reverse pickup for damaged, defective, or incorrect products delivered.
Customer Remorse Returns: If you are returning an item due to size issues, fit preferences, or change of mind, the return shipping charges must be borne by the customer.
5. Refund Process & Timelines
Quality Check: Once we receive the returned item at our warehouse, it undergoes a Quality Inspection.
Refund Approval: Upon successful inspection, your refund will be approved.
Prepaid Orders: Refunds will be credited back to the original payment method (Credit/Debit Card, UPI, Net Banking) within 5–7 business days.
Cash on Delivery (COD) Orders: For COD purchases, refunds will be issued via Bank Transfer or UPI details provided by the customer.
6. Order Cancellation
You can cancel an order within 2 hours of placing it or before it gets dispatched, whichever is earlier.
Once an order is dispatched, it cannot be canceled directly; it must be handled via our return process after delivery.
7. Merchant & Contact Information
For return requests, questions, or complaints, please reach out to us using the details below:
Business Name: Kotak Bazaar
Address: NEAR HARTHALA RAILWAY STATION, SHARAFAT NAGAR, HARTHALA HADDI MIL ROAD, Moradabad, Uttar Pradesh – 244001, India
Email: info@kotakbazaar.com
Phone / Customer Care: +91 97324 79149
Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM IST
